Hannafords Security Breach Affecting Paypal
March 25th, 2008 by admin
So I get an email from Paypal today:
Dear XXXX,
We have been informed that your PayPal Debit Card number may have been obtained by an unauthorized party as a result of a security breach at a merchant where your debit card was used to make a purchase. The security of your PayPal account information was not compromised in connection with this event. To help ensure your security, we have taken the proactive step of cancelling your PayPal Debit Card. To request a new debit card, please follow the instructions below:
1. Log in to your PayPal account by opening a new browser.
2. Click the "ATM/Debit Card" link in the footer of any PayPal page.
3. Click "Request Debit Card."
4. Make sure your name and address are correct.
5. Click to confirm that you have read and agreed to the PayPal MasterCard ATM Debit Card Agreement.
6. Click "Submit."
We also suggest that you check your recent History Log for any unauthorized activity. If any unauthorized activity has occurred with your PayPal Debit Card, please follow the instructions below to dispute the charge:
1. Log into your PayPal account and click the 'Contact Us' link, located at the bottom of any PayPal page.
2. Click on the 'Contact Customer Service' link.
3. Select 'PayPal Debit Card' from the 'Choose a Topic' box.
4. Select 'Unauthorized Transactions' from the 'Choose a Subtopic' box.
5. Click the 'Affidavit Of Disputed PayPal ATM/Debit Card Transactions' link.
6. Once completed, click 'Preview this Form'
7. Click on ‘Print Form’
You can fax the affidavit to 303-395-XXXX or mail it to:
PayPal, Inc.
Attn: Debit Card Chargebacks
PO Box 45950
Omaha, NE 68145-0950
USA
In order to process claims for unauthorized account access in a timely manner, we must receive the affidavit within the first 60 days from the date of the transaction. We want to assure you that security is a top priority at PayPal, and we appreciate your business. Sincerely, PayPal Account Review Department PayPal, an eBay Company
Assuming it to be a scam but noticing there was not even one link in the email, I go to a local ATM to see and sure enough, the card is declined. I then find this thread over at the Ebay forums. Having used my Paypal debit card at Hannafords over the last 6-8 months it seems to have gotten my card destroyed. According to those at the Ebay forums, 15-20% of all Paypal debit cards were deactivated today.
Surely Paypal and/or Mastercard could have sent out the new cards first and then waited 7 - 10 days before canceling the old one?
No official release has been made by Paypal at the time of this writing.
According to others who have called Paypal, this move was requested by Mastercard. It is not known if other cards bearing the Mastercard logo that were used at Hannafords have been affected.
This entry was posted on Tuesday, March 25th, 2008 at 8:04 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.