View Full Version : MamboMailPro - blank user screen
harry 08-29-2005, 07:27 AM I just purchased MamboMailPro yesterday, and got some installation/config problems.
I installed & configured everything as indicated (as mambo admin).
Created the catchall account, and tested it --> works fine
So far so good, but when looging in as a user I get the following problem:
I receive a totally blank screen when I click under the user menue
on the created mail component item (when logged in as normal user).
PS:
My MAMBO version 4.5.2
I have also community builder components for user management installed.
Ok, did you define the parameters for the menu item? From the MAMBO admin interface, click menu item you created for Mambo mail and you will see the parameters.
If you have, what did you set for the Error Reporting setting.
harry 08-29-2005, 05:16 PM Yes, i set all parameters.
The error reporting is set to "2".
However when logged in as user and clicking the mail menue item a BLANK page shows up with emply HTML:
"<html><body></body></html>"
nothing else inside the blank page.
You may try it yourself by logging in at 24Free_net
test / test
I examined a bit the file structure of mambo mail, and found the config folder.
There is only 1 file inside "index.htm" shouldn't there be more ?
Maybe it has something to do with the permissions set for the different folders.
Here are the current permissions:
Smarty-2.6.9 / drwxr-xr-x
cache / drwxr-xr-x
configs / drwxr-xr-x
editor / drwxr-xr-x
htmlMimeMail-2.5.1 / drwxr-xr-x
templates / drwxr-xr-x
templates_c / drwxr-xr-x
autosuggest.js / -rw-r--r--
editor_license.txt / -rw-r--r--
fckconfig.js / -rw-r--r--
fckeditor.php / -rw-r--r--
fckstyles.xml / -rw-r--r--
fcktemplates.xml / -rw-r--r--
functions.php / -rw-r--r--
mambo_mail.php / -rw-r--r--
parse_mail.php / -rw-r--r--
If you enable Private Messaging to you in this forum I can send you admin login details, which maybe the fastest way :think:
harry 08-29-2005, 06:15 PM No, unfortunately not.
If you go to our contact form, and send me FTP and Mambo Admin usernames and passwords I can take a look to see what is happening.
I had to create another user (test) in order to see the email button.
Changed error reporting to 1, and got the error:
Call to undefined function: imap_open().
Your version of PHP was not installed with imap support.
harry 08-29-2005, 06:46 PM Requirements: "ONE POP3 or IMAP Mailbox"
So it should work them with the POP setting or not ?
PHP uses the imap_open() function to open both POP3 and IMAP mailboxes. Your version was installed without this function. This is why recommend you install the lite version first to be sure it is compatible.
harry 08-29-2005, 07:01 PM I will check with my host to see if they can fix it.
harry 08-29-2005, 09:19 PM FIXED ;)
Nearly all works except the text editor for message composing messages.
Just no text input field there ;(
Hmm I just tested it, I see the text editor and all of the input fields?
harry 08-30-2005, 04:28 AM LOL - No its working for me also (allthough I didnt change anything)
Maybe the demonstration effect.
ALL WORKING NOW - THX
jborhek 10-21-2005, 01:28 AM So how did you resolve the proplem? Did your provider enable the imap open? Who is your host?
-John
alexandrosm77 03-07-2006, 02:14 PM I had the same problem. I had a blank screen. I then read this forum and found out that I had no imap support in PHP. I have installed IMAP and then finally i got to the 'Couldn't open stream' screen. I then changed the parse_mail.php line as said in the README file, and then I again get a blank screen. I tried both IMAP and POP methods but I haven't found a solution yet. Can anyone of the admins please help me with that problem? I am using FC4(64bit) PHP5. If anyone of the admins could help me out I could give him access to my site to see what is happening.
The script was not built for PHP 5, you should use PHP 4 only for this component.
alexandrosm77 03-07-2006, 06:00 PM How can I use php4 only for this component? I cannot uninstall PHP5 from my server, because other applications use PHP5.
You can run both php5 and 4, many hosts do it. 5 is not backwards compatible.
alexandrosm77 03-07-2006, 06:32 PM I install the component in another server i own with php4 and php-imap installed. This time it was an older mambo installation and no a Joomla one. The instalation was ok, but then again the cannot_open_stream problem. I commented out the line in the parse_mail.php as in the README and again I have a blank screen when I click on the menu. I really need this component, so if there is someone from your site that can help me out, please email me and we can arrange an online meeting(probably msn messenger).
thank you in advance
When you comment out the line, you are UNCOMMENTING the line above it too correct?
#If you get Warning: imap_open(): Couldn't open stream errors, uncomment this next line
#AND comment the line right after it.
#$mail = imap_open('{'.$popserver.':'. $port . '/pop3/tls/novalidate-cert}', $popuser, $poppass);
alexandrosm77 03-08-2006, 10:01 AM yes I am
What did you set for the error reporting setting?
alexandrosm77 03-08-2006, 10:52 AM the error reporting is set to 2, but I still get the blank screen. I have set the display_errors in my php.ini to yes, but again comes the blank screen
Open mambo_mail.php and find this line:
error_reporting($params->errorreporting);
Change to:
error_reporting(E_ALL);
That should force any error messages.
alexandrosm77 03-08-2006, 12:39 PM now i get the following errors:
Notice: You have an error in your SQL syntax near 'mos_mmailbox.* FROM mos_mmailbox LEFT JOIN mos_mmailindex ON (mos_mmailindex.mai' at line 1 in /home/virtual/site1/fst/var/www/html/includes/database.php on line 184
Fatal error: Call to undefined function: quote() in /home/virtual/site1/fst/var/www/html/components/com_mambo_mail/mambo_mail.php on line 171
Notice: (null)(): Mailbox is empty (errflg=1) in Unknown on line 0
What version of Joomla are you using that doesn't have the quote function?
alexandrosm77 03-09-2006, 05:31 AM ok, I installed a newer joomla version and IT WORKED in the second server using php4. Thank you very much for your help. Do you plan in making it compatible with php5, because the server I want to use it with has php5.
I have been reviewing the code, it MIGHT work on PHP5 now that I look closer at it (We have written a lot of code since releasing MMP). I believe the error you were getting on your last test was a result of the joomla version, not PHP5.
I have had the experience of installing a few joomla instances these last few weeks and must say I am a bit disappointed with their latest 1.0.8 release. Seems to have many issues. I will be looking forward to their 1.1 release when it comes out of beta.
alexandrosm77 03-09-2006, 07:45 PM the server that i first tried installing it, (the one with php5) had joomla 1.0.8
do you think that if i go back to 1.0.7 (I have a backup before the upgrade) will make it work?
I agree with you, 1.0.8 has many issues, and I regret for having installed it
Well, I know of one site that has 1.0.8 where it runs just fine, so perhaps it was the PHP5 installation on that server.
DummRumSurf 11-06-2006, 03:35 PM I have php4 running, imap_open fuction is also working, i use Joomla! 1.0.11, i set up as i think its right the mambo_mail as a menuitem. Error Report on 1 and its not working. Somehow i get a error that is involving my shoutbox and my configuration.php.
Warning: main(configuration.php): failed to open stream: No such file or directory in /XXX/dummrumsurfcom/htdocs/modules/mod_smo_ajax_shoutbox.php on line 18
Fatal error: main(): Failed opening required 'configuration.php' (include_path='/XXX/dummrumsurfcom/htdocs/components/com_mambo_mail/Smarty-2.6.9/libs') in /XXX/dummrumsurfcom/htdocs/modules/mod_smo_ajax_shoutbox.php on line 18
Can anyone help me?
What happens when you disable your shoutbox module/component?
DummRumSurf 11-10-2006, 05:55 AM If i unpublish just the modul for the "SMO Ajax Shoutbox based on AJAX Shoutbox by Bart Jochems" i can open the Mambo Mail Pro. So where is the problem?
I hope u can help me. Thanks
Sounds like a problem with the Shoutbox module to me.
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